Frequently Asked Questions
Everything you need to know about your custom canopy order
How long does the custom printing process take?
Once your artwork is approved, production typically takes 3-5 business days. Shipping times vary by location, but most custom orders arrive within 7-10 business days.
What file formats do you accept for custom logos?
To ensure the highest print quality, we prefer vector files such as AI, EPS, or PDF. High-resolution JPG or PNG files (300 DPI) are also accepted for certain designs.
Are your custom tents water and UV resistant?
Yes, all ABCCANOPY custom tents are made from high-quality, professional-grade polyester that is 100% waterproof and provides UPF 50+ UV protection.
Can I see a preview of my tent before it is printed?
Absolutely. After you submit your design, our professional design team will send you a free digital mockup for your approval before any printing begins.
Do you offer international shipping?
Yes, we ship our custom products worldwide. Please note that international shipping rates and delivery times vary based on the destination country.
What is your return policy for custom-printed items?
Due to the personalized nature of custom tents, we cannot accept returns unless the product arrives damaged or has a manufacturing defect. We offer a comprehensive warranty on frames and fabric.